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Hanover Insurance: what it covers, how it works, and what to check before you buy
Last reviewed September 3, 20264 min readBy the Goodsurance editorial team Reviewed by the Goodsurance editorial team
The Hanover Insurance Group is a property and casualty insurer headquartered in Worcester, Massachusetts. The company traces its origins to 1852, making it one of the older regional carriers still operating in the United States. It writes personal and commercial lines in most states, distributing exclusively through independent insurance agents rather than through a direct-to-consumer channel.
What Hanover Insurance is
That distribution model is the defining feature of the Hanover customer experience. You will not get a quote through a Hanover app or a direct call center. Instead, you work with a local independent agent who holds a Hanover appointment and can compare its rates and coverage against other carriers the agent represents.
What Hanover covers
Hanover's personal lines portfolio typically includes:
- Auto insurance: liability, collision, comprehensive, uninsured and underinsured motorist, medical payments, and optional endorsements such as roadside assistance and new-car replacement.
- Homeowners insurance: dwelling coverage, personal property, loss of use, and personal liability, with extended replacement cost and equipment breakdown endorsements available on many programs.
- Renters insurance: personal property and liability for tenants who do not own their home.
- Umbrella insurance: an additional liability layer that sits above your auto and home policy limits, providing broader protection when a serious claim exceeds your base coverage.
On the commercial side, Hanover offers business owners policies, commercial auto, workers compensation, and specialty lines for certain industries, though the breadth of commercial availability varies by state and agent.
One fact worth keeping in mind when evaluating auto coverage: NHTSA reported that property-damage-only crashes made up 72% of all police-reported crashes in the US in 2024. Most people expect large bodily injury claims to be the dominant liability risk, but the data points to property damage as the more common exposure. That context matters when you are deciding how much property damage liability to carry with any carrier, Hanover included.
7 in 10 US crashes involve property damage only, making it the most common liability exposure for drivers.
How the independent-agent model works
Because Hanover sells only through independent agents, finding a policy means finding an appointed agent first. Hanover's website includes an agent locator. You can also check with your state's insurance department, which maintains a public directory of licensed agents and companies.
The independent-agent model has genuine advantages. Your agent can place your business with multiple carriers and, in theory, should recommend Hanover only when it is competitive for your situation. That said, agents have their own relationships and commission structures, so asking your agent to show you quotes from at least two or three carriers before settling on one is a reasonable request.
One practical note: the quality of your experience with Hanover depends in part on your agent's responsiveness and claims-advocacy skills. Hanover underwrites and pays claims, but the agent relationship shapes everything leading up to a loss event.
What to check before committing to a policy
NAIC complaint ratio
The National Association of Insurance Commissioners publishes an annual complaint index for every carrier writing coverage in the United States. A ratio below 1.0 means the company attracted fewer complaints than a comparably sized insurer would be expected to receive. A ratio above 1.0 flags higher-than-expected complaint volume. The NAIC Consumer Insurance Search tool is free and lets you look up Hanover's complaint index for your state.
AM Best financial strength
AM Best assigns financial strength ratings that reflect a carrier's ability to meet its claim obligations. Look for a rating of A (Excellent) or A+ (Superior). These ratings are publicly searchable on AM Best's website at no cost.
State licensing verification
Carriers must be licensed in every state where they write business. Your state's insurance department maintains a searchable database of licensed companies. If you ever need to file a complaint, that same department handles the process. The NAIC's website links to every state's insurance department.
Regional premium context
Where you live shapes your homeowners premium more than almost any other single factor. Regional risk profiles drive meaningful variation across the country: coastal storm exposure, local rebuilding costs, claims frequency in a given market, and state-level regulation all feed into what carriers charge and how they underwrite. Hanover has historically concentrated its personal lines business in the Northeast, which means its pricing and underwriting guidelines are tuned for that market. That regional focus can work in your favor if you live in a state where Hanover is an established writer with a mature claims infrastructure, and it can be a disadvantage in states where it writes less volume.
Bundling and endorsements
Hanover, like most carriers, offers premium discounts when you bundle auto and home coverage on the same account. Ask your agent to calculate the bundled price and compare it to single-carrier and split-carrier scenarios. Also ask specifically about available endorsements: base policies rarely cover high-value jewelry, home business equipment, or sewer-backup damage without an add-on rider, and those gaps tend to surface only after a loss.
Five things to check before you buy
NAIC complaint ratio
A ratio below 1.0 means fewer complaints than expected for a carrier this size. Look it up free at naic.org.
AM Best financial strength rating
Look for A (Excellent) or A+ (Superior). Searchable free on AM Best's website.
State licensing status
Confirm Hanover is licensed where you live. Your state's insurance department keeps a free public database.
Regional underwriting fit
Hanover concentrates on the Northeast. If you live elsewhere, ask your agent how much volume it writes in your market.
Bundling discounts and endorsements
Ask your agent to price bundled auto and home against split-carrier options, and ask which endorsements cover jewelry, home business gear, or sewer backup.
Common questions about IRMAA appeals
Quick answers, fast .
Tap any question to expand. Each links to a fuller standalone answer.
What is collision coverage on a car insurance policy?
Collision coverage is the part of a car insurance policy that pays for damage to your own car after a crash.
It applies when your car hits another vehicle or an object, and when your car flips over. You choose a deductible, which is the share of the repair bill you pay before the insurer pays the rest. Collision is optional in most cases, but a lender or a leasing company often requires it while you still owe money on the car.
Do I need collision coverage if my car is paid off?
It depends.
Once the loan is paid off, no lender can require collision coverage, so the choice is yours. Ask yourself one question: if your car were wrecked tomorrow, could you replace it out of pocket without hurting your household? If the answer is no, collision still does real work. If the car is old and worth little, the claim payment may be small, since collision pays based on what the car is worth, not what a new one costs.
What does comprehensive car insurance cover?
Comprehensive covers damage to your car that does not come from a crash with another vehicle or an object.
Think of it as protection from events you cannot steer around. That includes theft, fire, hail, falling tree limbs, flooding, vandalism, and hitting an animal on the road. Broken glass usually falls here too. You pick a deductible, which is the part of the bill you pay before the insurer pays the rest. Comprehensive is optional unless a lender requires it.
Does comprehensive insurance cover a cracked windshield?
Yes.
Glass damage is usually handled under comprehensive, not collision, because a rock or road debris is not a crash. If a stone chips your windshield on the highway, that is a comprehensive claim. Your deductible still applies, which is the share of the bill you pay first. Some states require insurers to offer glass coverage with a lower deductible or none at all, and those rules vary by state. Fixing a small chip early usually costs less than a full replacement.
What happens if a deer runs into my car?
Hitting an animal is normally a comprehensive claim, not a collision claim, even though it feels like a crash.
Comprehensive covers the damage the animal caused to your car, minus your deductible. There is an odd twist: if you swerve to miss the deer and hit a tree or a ditch instead, that becomes a collision claim, because you struck an object. Report the incident to your insurer either way, and take photos of the damage before any repairs begin.
What is the difference between comprehensive and collision insurance?
Both pay for damage to your own car, but they split the world in two.
Collision handles crashes: hitting another vehicle, hitting an object like a pole or a guardrail, or rolling your car over. Comprehensive handles almost everything else: theft, fire, hail, flooding, vandalism, falling branches, and hitting an animal. Each one carries its own deductible, which is the part of the bill you pay before the insurer pays. You can buy them together or, in many cases, separately.
Is a stolen car covered by collision insurance?
No.
Theft falls under comprehensive coverage, not collision. Collision only pays when your car strikes another vehicle or an object, or when it rolls over. If your car is stolen and never found, comprehensive pays what the car was worth at the time it was taken, minus your deductible. If it is recovered with damage, comprehensive covers the repairs. File a police report first, since insurers ask for the report number when they open a theft claim.
Can I buy comprehensive without collision?
It depends on the insurer and on whether you owe money on the car.
Many insurers will sell comprehensive alone, since it covers theft, fire, and weather damage while the car sits parked. Buying collision alone is far less common. If a lender or a leasing company holds the title, it usually requires both, and that rule sits in your loan or lease contract, not in state law. Ask your insurer which pairings it allows before you drop a coverage.
What does an HO-6 condo insurance policy cover?
An HO-6 is the policy written for a condo owner.
It covers the parts of the home you own and the association does not: interior walls, flooring, cabinets, fixtures, and built in features, depending on how your association documents split things. It also covers your belongings, your liability if someone is hurt in your unit, and a place to stay if a covered loss makes your unit unlivable. Many policies add loss assessment coverage for your share of a building claim.
Do I need condo insurance if the building already has a master policy?
Yes.
In almost every case you still need your own policy. The master policy the association buys covers the building shell and shared areas like hallways, the roof, and the lobby. It does not cover what is inside your unit, your belongings, or your personal liability. Read your association bylaws to see where the master policy stops, since the dividing line differs from building to building. An HO-6 policy fills that space. Lenders usually require one before they will finance a condo.
What is loss assessment coverage on a condo policy?
When a covered loss hits the shared parts of a condo building and the master policy does not pay all of it, the association can bill each owner a share.
That bill is called an assessment. Loss assessment coverage is the piece of your HO-6 policy that helps pay your share. It applies to assessments tied to a covered loss, not to routine repairs or normal upkeep. Coverage amounts and rules vary by policy, so check your declarations page.
Does collision coverage pay if I hit a tree?
Yes.
Collision coverage pays to fix or replace your car when it crashes into an object or another vehicle. A tree counts as an object. It also applies if you hit a fence, a pole, or a guardrail, or if your car rolls over. You still pay your deductible first, which is the part of the repair bill you cover. Collision pays for your car damage even when the crash is your fault. It does not pay for the other driver's car.
References
- NHTSA 2024 Traffic Safety Facts: crash statisticsNational crash counts and type breakdowns for 2024, including the property-damage-only share of all police-reported crashes.
- NAIC Homeowners and Property Insurance Market Dynamics ReportRegional homeowners insurance market data for 2024 based on insurer-reported figures collected under the Market Conduct Annual Statement program, covering premium trends, concentration, and market structure by region.
- NAIC Consumer Insurance SearchFree public database for looking up carrier complaint ratios, licensing status, and links to each state's insurance department.